Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Because of our long-standing relationship with UPS FedEx DHL and other leading global carriers, we can offer a variety shipping options. Our warehouse employees will pack every item to our exacting requirements. The goods you send us are checked thoroughly and secured properly prior to shipping. We ship to thousands of customers every day across multiple countries. This shows our commitment to becoming the largest online retailer on earth. The distribution centers and warehouses distribution are located in Europe and the USA.
Orders that include more than one item are given processing time for each item.
We will carefully examine all items ordered before shipping. Today, the majority orders will be shipped within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
Stock is dynamic. It is not managed entirely by us since we have multiple organizations, such as the factory and the storage. The actual inventory may be changed at any time. Please be aware it's possible your order may run out of stocks after you place the order.
Our policy lasts 30 days. We will not replace or refund your purchase when it's been 30 days from the date of purchase.
Your item must be in its original packaging and in good condition. It must also not be used. You must have the item in the original packaging.
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