Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we can provide an array of shipping options. Our warehouse personnel will pack each item according to our strict requirements. Your products will be subjected to an exhaustive examination before they will be properly packaged prior to being shipped. We deliver to thousands of clients every day from all over the world. Our determination to be the largest online retailer around the globe is evident by this. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders that contain more than one item will be assigned a separate processing period for each item.
Prior to shipment before shipping, we'll examine thoroughly the items you have ordered. Today, most orders will be delivered within 48 hours. The delivery time will be between 3-7 working days.
Returns
We are not able to manage the stock in our factory and warehouse. This means that the actual stock could fluctuate at any moment. It's possible that your order may become unfulfilled when you have placed the order.
Our policy is valid for 30 days. We are unable to replace or refund your purchase when it's been 30 days since you purchased it.
The item should not be used and in the original packaging. It should also be returned in its original packaging.
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