Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and professional packaging
Our long-standing relationship with UPS FedEx DHL and other carriers around the world gives us the ability to provide a range of shipping services. Our warehouse personnel is highly-skilled and will package your items according to our precise and exact specifications. Your goods are thoroughly checked and properly secured before shipping. Everyday, we send to thousands of clients in different countries. This shows that we're committed to be the largest retailer online in the world. The warehouses are located located in Europe as much as they are in the USA.
Note: Orders that contain more than one item will be assigned a distinct processing time for each item.
Prior to shipping We will inspect thoroughly the items you have ordered. The majority of orders will be sent within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
The inventory is always changing and we do not completely manage it due to the fact that many stakeholders are involved, including our factory and warehouse. The actual stock levels can fluctuate at any point. Please understand it may happen that your order may be out of stock once the order has been placed.
Our policy is valid for 30 days. Unfortunately, if thirty days have passed from the date you purchased the item, we cannot offer you a return or exchange.
Your item must be in its original packaging and be unused. It should also be in the original package.
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