Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and Professional Packaging
We have a range of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff is extremely skilled and will package your products according to our precise and exact specifications. Your items will go through an exhaustive examination before they will be safely packaged prior to being shipped. Every day we ship thousands of packages to clients across many countries. This shows our commitment to be the largest retailer on the internet. Both Europe as well as the USA have warehouses and distribution centres.
It is important to note that orders with more than one item will be subject to a processing period that is based to the item.
Prior to shipment before shipping, we'll examine thoroughly the items you've purchased. Currently, most orders are shipped within 48 hours. The delivery time will be between 3-7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we're unable to fully manage stock. The levels of stock can change at any time. You may not receive your order once it has been placed.
Our policy is valid for a period of 30 days. Unfortunately, if thirty days have passed since you purchased your product, we are unable to offer you a return or exchange.
For your item to be eligible for return the item must not be opened and in the condition you received it. It should also be in the original package.
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