Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We have a range of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff are trained to package your goods exactly as per the specifications that we supply. Prior to shipping the goods are thoroughly inspected and secured. We ship to thousands customers every day from all over the world. This is a sign of our determination to becoming the largest online retailer on earth. The warehouses and centers for distribution are in Europe, as well as the USA.
Orders with more than one item are assigned processing times for each item.
Prior to shipment the items, our staff will carry out a thorough inspection on the items you purchased. Most orders are shipped within 48-hours. The estimated delivery time is between 3-7 days.
Returns
Stock is dynamic, and not fully managed by us because of the involvement of many different parties, such as the factory and our warehouse. The actual levels of stock can change at any moment. Be aware that your order will be out of stock when your order has been made.
The period of time is 30 days. If 30 days have passed in the past since you purchased, unfortunately we can't offer you a return or exchange.
The item must not be used, and it must be in its original condition. It should also be in the original package.
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