Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We provide a variety of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will be able to pack the goods according to our exact and precise specifications. Your products will go through an exhaustive inspection and adequately secured before being delivered. Every day, we send thousands of packages to customers across many countries. The fact that we are determined to become the largest online retailer in the World is obvious. Warehouses and distribution centers are found in Europe as well as the USA.
Note: Orders with more than one item will be assigned a different processing time for each item.
Prior to shipment, we check the item carefully before shipping. Today, the majority of orders will be shipped within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
The inventory is always changing, and cannot be fully controlled by us because of the involvement of many entities, including the factory as well as our warehouse. Actual stock levels may fluctuate at any time. Please be aware it's possible your order may be unable to fill when you have placed the order.
Our policy lasts for 30 days. If it's been more 30 days since you purchased your item and we're unable to offer you a complete refund or exchange.
In order to be eligible for a refund your product must be unopened and in the same condition that you received it in. It must also be in the original packaging.
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