Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We offer a broad range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Your items will go through a thorough examination and will be safely packaged prior to being shipped. We deliver to thousands of customers each day in different countries. This demonstrates our dedication to be the largest online retailer in the world. Warehouses and distribution centers can be found in Europe and the USA.
Note: Orders with multiple items will have a different processing period for each item.
Before shipping We will inspect thoroughly the items you've ordered. Currently, most orders are shipped within 48 hours. The estimated delivery time is between 3-7 days.
Returns
Stock is dynamic, and is not completely managed by us because of the involvement of several parties including the factory and our warehouse. The actual stock levels can fluctuate at any time. Be aware that your order will be out of stock when the order has been placed.
The policy is 30 days. If thirty days have passed after you bought your item, we cannot offer you a return or exchange.
To be returned it must be in its original packaging, unopened and in the condition you received it. It must also remain in the original packaging.
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