Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Through our long-term relationship with UPS, FedEx, DHL and a variety of other leading global carriers, we are able to offer various shipping options. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we offer. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands clients every day in a variety of countries. This is a sign of our determination to become the largest online retailer worldwide. We have distribution centers as well as warehouses located in Europe and in the USA.
Note that orders containing more than one item will be subject to a processing period that is based to the specific item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders will be sent within 48 hours. The delivery time is between 3 and 7 working days.
Returns
The stock is constantly changing and is not completely managed by us because of the involvement of many entities, including the factory as well as our warehouse. Stocks can be changed at any time. It is possible that the stock may run out after the order has been made.
Our policy is valid for a period of 30 days. If it's been more than 30 days since the date you bought the item, we unfortunately can't give you a complete refund or exchange.
In order for your item to be returned, it must be unopened and in the same state as you received it. It should also be returned in its original packaging.
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