Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide various shipping options. Our warehouse personnel are extremely skilled and will package your products according to our exact and precise specifications. Your goods will undergo an extensive inspection and be securely packaged before being sent out. We deliver to thousands of customers every day from all over the world. The fact that we are dedicated to becoming the largest online retailer in the World is evident. Both Europe and the USA have distribution and warehouse centres.
Note: Orders with more than one item are assigned a processing time depending on the item.
Before shipping, all ordered items will be thoroughly examined. Today, the majority orders will be delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The stock market is always changing. It is not managed entirely by us, since we're involved with several entities, including the factory and our storage. Therefore, the actual inventory could change at any time. You may not receive your purchase after the order has been made.
Our policy lasts thirty days. If 30 days have passed in the past since you purchased and we are unable to offer you a return or exchange.
The item you purchase must be in its original packaging and not be used. It must also be in its original packaging.
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