Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Because of our long-standing relationship with UPS FedEx DHL and other top international carriers, we are able to provide various shipping options. Our warehouse staff is highly skilled and will package your items according to our precise and precise specifications. Your products will go through a thorough inspection and be properly secured before they are shipped. We deliver to thousands of customers each day from multiple countries. Our determination to be the largest online retailer in the world is shown by this. These warehouses are in Europe in the same way as they are in the USA.
Note: Orders that contain more than one product will be assigned a distinct processing time based on the individual product.
We will inspect each and every one of the products before they are shipped. Most orders are shipped within 48-hours. The delivery estimate is between 3-7 days.
Returns
The inventory is constantly changing and we are unable to control it completely due to the fact that many stakeholders are involved, including our factory and warehouse. The actual stock levels can fluctuate at any time. It's possible that the stock may run out after your order has been processed.
Our policy lasts 30 days. If 30 days have passed without a trace since the purchase however, we're unable to give you a refund or exchange.
The item cannot be in use and must be in its original condition. The item must be returned in its original packaging.
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