Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and professional packaging
Our long-standing relationships with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Your items will undergo an extensive inspection and will be properly secured before they are delivered. We deliver to thousands of customers every day from all over the world. This shows our commitment to becoming the biggest retailer on the internet. Warehouses and distribution centers can be located in Europe as well as in the USA.
Note: Orders that contain more than one item are assigned a processing period depending on the item.
Before shipping, we will inspect thoroughly the items you've ordered. Most orders are shipped within 48 hours. The delivery time should be between 3-7 working days.
Returns
Stock is dynamic. It's not entirely managed by us since we're involved with several entities, including the factory and the storage. The actual inventory can change at any moment. Be aware that your order will be unable to fill when you have placed the order.
Our policy lasts for thirty days. We are unable to replace or refund your purchase after 30 days since the purchase.
To be eligible for a return the item must be in good condition and in the same state as you received it in. You must have the item in the original packaging.
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