Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other top global carriers we can provide various shipping options. Our warehouse staff is highly educated and will package the items according to the exact and precise specifications. Before shipping, all goods are thoroughly inspected and safely secured. We deliver to thousands of clients every day in a variety of countries. Our commitment to become the biggest online retailer worldwide is demonstrated by this. The warehouses are located situated in Europe just as they are in USA.
Orders that include more than one item are assigned processing times in accordance with the item.
We will inspect each and every one of the products before they are shipped. Most orders are delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing and we cannot completely manage it because several parties are involved, including our warehouse and factory. Stock levels can fluctuate at any moment. Please understand it may happen that your order may be out of stock when your order has been made.
Our policy lasts for 30 days. We cannot return or exchange your purchase if it has been 30 days since the purchase.
The item must not be used and in the original packaging. It must also be returned in the original packaging.
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