Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Thanks to our longstanding association with UPS FedEx DHL and other top global carriers, we are able provide various shipping options. Our warehouse personnel are expertly trained and will wrap your products according to our exact and precise specifications. Before shipping your items will be carefully inspected and secured. We deliver to thousands of customers each day across different countries. This is a sign of our determination to become the biggest online retailer in the world. The warehouses are located in Europe in the same way as they are in USA.
Note: Orders with more than one product are assigned a specific processing period dependent on the particular product.
Before shipping We will inspect thoroughly the items you've ordered. Today, the majority orders will be delivered within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we cannot effectively manage inventory. The actual inventory can fluctuate at any time. Be aware that your order will be out of stock after the order has been placed.
Our policy runs for 30 days. If thirty days have passed from the date you purchased the product, we are unable to offer you a return or exchange.
In order for your item to be considered eligible for return the item must not be opened and in the same state as you received it in. It must also still be in the original package.
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