Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we are able to offer a variety of shipping options. Our warehouse personnel are expertly trained and will wrap your items according to our precise and precise specifications. Your goods will go through a thorough inspection and be properly secured before they are shipped. Every day, we send thousands of packages to clients across many countries. This shows our commitment to be the largest online retailer on earth. These warehouses are situated in Europe as much as they are in USA.
Note: Orders that contain more than one item are assigned a particular processing time, based on the individual product.
Prior to shipping the items, our staff will carry out an exhaustive inspection of the products you ordered. Most orders are now shipped within 48 hours. The expected delivery time will be between 3-7 days.
Returns
The stock is dynamic and we are unable to control it completely due to the fact that many parties are involved, which includes our warehouse and factory. The stock levels may fluctuate at any given time. It's possible that you may not receive your order once it has been placed.
The policy is for 30 days. If 30 days have gone without a trace since the purchase however, we're unable to give you a refund or exchange.
To be eligible for a refund the item must be unused and in the same state as when you received it in. It must also be in the original packaging.
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