Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and Professional Packaging
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse employees will pack each item according to our strict specifications. Your items are carefully inspected and properly secured before shipping. We ship to hundreds of thousands of customers each day across various countries. The fact that we're determined to become the largest online retailer in the World is obvious. Warehouses and distribution centres can be located throughout Europe as well as the USA.
Note: Orders that include more than one item are assigned a processing period depending on the item.
Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders today are shipped in 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we are unable to fully manage stock. The actual stock levels can fluctuate at any time. Please be aware it's possible your order may be unable to fill after you place the order.
Our policy lasts for 30 days. If you don't receive your product within 30 days, we are not able to issue the option of a refund or exchange.
To be eligible for a refund, your item must be in good condition and in the same condition as you received it. The item must be in its original packaging.
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