Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We are able offer many shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse staff are highly trained and will wrap your goods according to our precise and accurate specifications. Your products will go through an exhaustive inspection and securely secured prior to being delivered. Each day, we ship to thousands of customers across many countries. Our dedication to becoming the largest online retailer in the world is shown by this. The warehouses are located located in Europe as much as they are in the USA.
Orders that include more than 1 item are assigned processing periods according to each item.
Before shipping, we will inspect the ordered items carefully before shipping. Most orders are delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
Due to the multiple parties involved which include the factory as well as the warehouse, we cannot completely manage our stock. Stocks can be changed at any time. Please be aware that it is possible for your order to become unavailable even after you've placed your order.
Our policy lasts for 30 days. If you don't receive the product within the 30 days period, we're not able to provide the option of a refund or exchange.
In order for your item to be returned, it must be unopened and in the same condition as when you received it. The item should be in the original packaging.
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