Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Because of our long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we are able to offer various shipping options. Our warehouse staff are highly trained to package your goods exactly according to the specifications we offer. Before shipment, all items are carefully examined and safely secured. We deliver to thousands of customers every day from all over the world. This is an indication of our dedication to being the biggest online retailer in the world. We have distribution centers as well as warehouses across Europe and the USA.
Note that orders containing more than one item will be processed according to the specific item.
Before shipment, all ordered products will be thoroughly inspected. Today, most orders will be shipped within 48 hours. The delivery time should be between 3-7 days.
Returns
We do not manage the stock in our warehouse and factory. The stock levels may fluctuate at any moment. Be aware that your order will be out of stock once the order is placed.
Our policy is valid for a period of 30 days. We are unable to exchange or refund your order when it's been 30 days since the purchase.
The item must not be used and in its original condition. The item should be returned in its original packaging.
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