Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Michael Standing with Crutches, Pam with Teapot & Note, Erin with Happy Box & Champagne, Dwight Pumpkinhead, Kevin as Dunder Mifflin Superhero, Oscar with Scarecrow Doll |
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Prompt Delivery and professional packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we are able to offer various shipping options. Our warehouse staff are highly trained and will pack your products in accordance with our exact and accurate specifications. Prior to shipping your items will be carefully inspected and secured. Each day, we ship to thousands of customers across different countries. This shows our commitment to be the largest online retailer on the planet. Both Europe as well as the USA have distribution and warehouse centers.
Note: Orders containing more than one item are assigned a specific processing period dependent on the particular item.
Prior to shipment, we inspect the ordered items carefully before shipping. The majority of orders are delivered within 48 hours. Expected delivery time is between 3-7 days.
Returns
The inventory is constantly changing and we are unable to completely manage it due to the fact that multiple parties are involved, which includes our warehouse and factory. The actual inventory may fluctuate at any time. Please be aware it's possible your order could be unable to fill when you have placed the order.
Our policy is for 30 days. If thirty days have passed after you bought your item, we cannot provide a refund or exchange.
In order to be eligible for a refund your item must be in good condition and in the same state as when you received it in. The item must be in the original packaging.
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