Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Due to our longstanding partnership with UPS FedEx DHL as well as other top global carriers, we are able provide a range of shipping options. Our warehouse personnel are well trained and will pack the items according to our precise and exact specifications. Your goods will undergo an extensive inspection and be securely packaged before being shipped. We deliver to hundreds of thousands of customers daily in different countries. Our dedication to becoming the largest online retailer in the world is shown by this. The warehouses are located situated in Europe as much as they are in USA.
Note that orders containing more than one item will be given a processing time according to the specific item.
Before shipping before shipping, we'll examine thoroughly the items you've purchased. The majority of orders will be shipped within 48 hours. The estimated delivery time is 3 to 7 days.
Returns
We do not control the inventory in our warehouse and factory. The actual levels of stock can change at any time. Be aware that it's possible that your order could be out of stock after you have placed the order.
Our policy lasts 30 days. If you have passed 30 days by since your purchase, unfortunately we can't offer an exchange or refund.
The item you purchase must be in the original packaging and not be used. The item must be returned in its original packaging.
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