Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Bundle of 8, Dustin #1240, Eleven #1238, Lucas #1241, Max #1243, Mike #1239, Robin #1244, Steve #1245, Will #1242 |
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Quick Shipping and Professional Packaging
Through our long-term relationship with UPS, FedEx, DHL as well as a range of other world-class carriers, we are able to offer an array of shipping options. Our warehouse staff is highly educated and will package the goods according to the exact and precise specifications. Before shipping, all goods are carefully examined and securely secured. Every day we ship thousands of packages to clients from all over the world. This is a testament to our commitment to be the largest online retailer worldwide. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders that contain more than one item will be assigned a separate processing time for each item.
We will carefully examine all items before sending. The majority of orders are delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we are unable to fully manage stock. The actual stock levels can fluctuate at any moment. It is possible that the inventory could run out once the order has been made.
Our policy lasts for thirty days. If you don't receive your product within 30 days, we're unable to offer the option of a refund or exchange.
You are able to return a product in the event that it is not used and in the same state as when you received it. It should also be in the original packaging.
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