Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Bundle of 8, Argyle, Demobat, Eleven with Diorama, Erica Sinclair, Mike Wheeler, Robin Buckley, Steve Harrington, Vecna |
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Professionally packed and fast shipping
Our long-standing relationships with UPS FedEx DHL and other carriers around the world lets us offer various shipping options. Our warehouse staff is highly trained to pack your goods exactly as per the specifications we provide. Your goods are thoroughly checked and securely secured prior to shipment. We ship to thousands of customers every day across multiple countries. This shows that we're committed to be the largest online retailer in the world. We have distribution centers as well as warehouses across Europe and in the USA.
Note: Orders that contain more than one product are assigned a specific processing period based on the individual product.
Prior to shipping the items, our staff will carry out a thorough inspection on the products you ordered. The majority of orders are delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The inventory is always changing, and is not completely managed by us due to the involvement of several different parties, such as the factory and our warehouse. The actual stock can fluctuate at any time. It is possible that inventory could run out once your order has been processed.
Our policy is valid for 30 days. If you haven't received your item within the 30 days period, we're not able to issue the option of a refund or exchange.
To be eligible for a refund, your item must be unused and in the same state as you received it. The item must be returned in its original packaging.
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