Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Boba Fett, Fennec Shand, Boba Fett Pocket Pop!, Fennec Shand Pocket Pop! |
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Fast Shipping & Professional Packing
We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are expertly trained and will wrap your items according to our precise and exact specifications. Your items will undergo a thorough inspection and be adequately secured before being delivered. We ship to thousands of customers every day from all over the world. This demonstrates our dedication to becoming the largest online retailer on the planet. The warehouses are located situated in Europe just as they are in the USA.
Note: Orders containing more than one item will be assigned a distinct processing time for each item.
Prior to shipment before shipping, we'll inspect thoroughly the items you have ordered. Today, the majority of orders will be shipped within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
We don't manage the stock in our factory and warehouse. The actual stock levels can fluctuate at any moment. Be aware that your order may be unable to fill once you've placed your order.
Our policy lasts thirty days. If 30 days have gone in the past since you purchased however, we're unable to give you a refund or exchange.
The item must not be used and in the original packaging. The item must be in its original packaging.
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