Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we are able to offer an array of shipping options. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and precise specifications. Your items will go through a thorough examination and will be securely packaged before being delivered. Every day, we deliver to thousands of customers across multiple countries. This shows our commitment to becoming the biggest retailer on the internet. The warehouses and centers of distribution are located in Europe and the USA.
Orders that contain more than one item are given processing time according to each item.
Before shipping, all ordered products will be thoroughly inspected. The majority of orders are shipped within 48-hours. The delivery estimate is between 3 and 7 days.
Returns
The inventory is constantly changing and we do not completely manage it because several parties are involved, which includes our warehouse and factory. The actual stock can change at any moment. Please understand it may happen that your order may be out of stock when your order has been made.
Our policy is for 30 days. If you don't receive your item within the 30 days period, we are not able to issue a refund or an exchange.
The item you purchase must be in the original packaging and be unused. You must have the item in the original packaging.
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