Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Our long-standing partnership with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse personnel are highly skilled and will pack your products according to our exact and precise specifications. Before shipping the goods are carefully inspected and secured. We deliver to hundreds of thousands of customers daily in different countries. Our dedication to becoming the biggest online retailer around the globe is evident by this. Both Europe and the USA have distribution and warehouse centres.
Note: Orders containing multiple items will have a separate processing time for each item.
Prior to shipment the items, our staff will carry out a thorough inspection on the products you have ordered. The majority of orders are shipped within 48 hrs. The delivery time is estimated to be between 3 and 7 days.
Returns
We don't control the inventory in our warehouse and factory. The stock can change at any time. Please understand it may happen that your order may be out of stock once the order is placed.
The policy is for 30 days. If it's been longer than 30 days since the date you made your purchase, we unfortunately can't give you a complete exchange or refund.
You are able to return a product if it is unused and in the same state as when you received it. It should also be in its original packaging.
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