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Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We provide a variety of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel will pack all goods to our exacting requirements. Your items will undergo an extensive inspection and will be properly secured before they are delivered. We deliver to thousands of customers every day across multiple countries. This shows our commitment to becoming the biggest retailer on the internet. Warehouses and distribution centres can be located in Europe as well as the USA.
Note: Orders with more than one product will be assigned a distinct processing time, depending on the specific product.
We will carefully examine all items ordered before shipping. The majority of orders today are shipped in 48 hours. The estimated delivery time is 3 to 7 days.
Returns
The stock market is always changing. It is not managed entirely by us since we have multiple parties such as the factory and the storage. Therefore, the actual inventory could alter at any time. Be aware that it is possible that your order will run out of stock even after you have made the order.
Our policy lasts 30 days. Unfortunately, if thirty days have passed since you purchased your item, we will not be able to give you a refund or exchange.
You are able to return an item in the event that it is not used and still in the same condition as when you first received it. The item should be in its original packaging.
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