Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We provide a variety of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting requirements. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands clients every day from all over the world. The fact that we are dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers of distribution are in Europe, as well as the USA.
It is important to note that orders with more than one item will be processed according to the specific item.
Prior to shipment, we will examine thoroughly the items you've purchased. Most orders are now shipped within 48 hours. The delivery time is between 3-7 working days.
Returns
The inventory is always changing and we cannot completely manage it because of the fact that several parties are involved, which includes our warehouse and factory. Therefore, the actual inventory could alter at any time. Be aware that it's possible that your order could become unavailable even after you have placed the order.
The period of time is 30 days. If it's been more 30 days since you made your purchase and we're unable to offer you a complete exchange or refund.
The item you purchase must be in the original packaging and be unused. It must also be in the original packaging.
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