Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Tommy Pickles Chase Bundle, Tommy Pickles, Angelica Pickles, Chuckie Finster, Susie Carmichael |
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Speedy Delivery and professional packaging
Our long-standing relationships with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and exact specifications. Before shipment, all items are thoroughly inspected and securely secured. Everyday, we send to thousands of customers in multiple countries. The fact that we are dedicated to becoming the largest online retailer in the World is obvious. The warehouses and centers of distribution are situated in Europe and the USA.
Note: Orders containing more than one product are assigned a particular processing time, based on the individual item.
Before shipping We will examine thoroughly the items you've ordered. Currently, most orders are shipped within 48-hours. The delivery time is between 3-7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we cannot completely manage our stock. The levels of stock can change at any time. It is possible that stocks could be depleted after your order has been placed.
Our policy is valid for 30 days. If the 30 days have elapsed from the date you purchased the product, we are unable to give you a refund or exchange.
You can only return a product if it is unused and still in the same condition as when you first received it. It should also be in the original packaging.
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