Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Tommy Pickles Chase Bundle, Tommy Pickles, Angelica Pickles, Chuckie Finster, Susie Carmichael |
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Quick Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other top international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained and will pack the goods according to our precise and exact specifications. Before they are shipped, your goods will be thoroughly examined and secured. We deliver to hundreds of thousands of customers every day in different countries. This demonstrates our dedication to become the biggest online retailer in the world. Both Europe and the USA have distribution and warehouse centers.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
Prior to shipping, we examine the items ordered thoroughly before sending the items. The majority of orders will be shipped within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
We are not able to manage the stock at our warehouse or factory. The stock levels may fluctuate at any given time. It's possible that the stocks could be depleted after the order has been made.
Our policy is valid for 30 days. Unfortunately, if the 30 days have elapsed after you bought your item, we will not be able to provide a refund or exchange.
In order for your item to be returned it must be in its original packaging, unopened and in the same state as you received it in. The item must be returned in its original packaging.
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