Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 2, Barney in Suit, Ted |
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Fast Shipping with Professional Packaging
We offer a wide range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff will package all goods to our exacting requirements. Prior to shipping your items will be thoroughly examined and secured. We deliver to thousands of customers each day in different countries. This shows our commitment to become the biggest online retailer in the world. Warehouses and distribution centres can be located throughout Europe as well as in the USA.
Note: Orders that contain more than one item will be assigned a different processing time for each item.
Prior to shipping, we will conduct a thorough inspection of the items you've ordered. Today, the majority orders will be shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The stock is constantly changing. It is not managed entirely by us since we're involved with several parties such as the factory and our storage. The actual inventory can change at any moment. You may not receive your order after it's been placed.
Our policy lasts for a period of 30 days. If you don't receive your product within the 30 days period, we are not able to issue the option of a refund or exchange.
In order for your item to be considered eligible for return the item must not be opened and in the same state as you received it in. It must also be in the original package.
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