Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
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Prompt shipping and expert packing
Our long-standing relationships with UPS FedEx DHL and other carriers around the world allows us to offer an array of shipping services. Our warehouse personnel are well educated and will package the goods according to the exact and precise specifications. Your products will go through an extensive inspection and will be adequately secured before being delivered. Every day we ship thousands of packages to clients from all over the world. The fact that we're determined to become the largest online retailer in the world is obvious. The warehouses and centers of distribution are located in Europe, as well as the USA.
Note: Orders that include more than one item will be assigned a processing date according to the item.
Before shipping We will examine thoroughly the items you've purchased. The majority of orders will be shipped within 48 hours. The delivery time is between 3-7 working days.
Returns
We don't manage the stock in our warehouse or factory. Stocks are subject to change at any moment. Be aware that your order may be out of stock once your order has been made.
Our policy is valid for a period of 30 days. We will not exchange or refund your order when it's been 30 days from the date of purchase.
For your item to be eligible for return it must be in its original packaging, unopened and in the same state as you received it. You must have the item in the original packaging.
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