Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse personnel are well trained and will be able to pack your goods in accordance with our exact and precise specifications. Your items will go through an extensive inspection and be properly packaged prior to being delivered. We deliver to hundreds of thousands of customers every day across various countries. The fact that we are committed to becoming the biggest online retailer in the world is clear. Both Europe as well as the USA have distribution and warehouse centers.
Orders that include more than 1 item are assigned processing times according to each item.
Prior to shipment the items, our staff will carry out an exhaustive inspection of the products you have ordered. Most orders are shipped within 48-hours. The delivery time is estimated to be between three and seven days.
Returns
We do not manage the stock at our warehouse or factory. The actual inventory may fluctuate at any time. Please be aware that it is possible for your order to become unavailable even after you have made the order.
Our policy is valid for 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer an exchange or refund.
The item cannot be used and in its original condition. The item should be in its original packaging.
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