Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Hawkeye, Kate Bishop with Lucky the Dog, Maya Lopez, Yelena Chase Bundle (1 Common & 1 Chase), Yelena |
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Prompt shipping and expert packing
Our long-standing partnership with UPS FedEx DHL and other international carriers lets us offer a range of shipping services. Our warehouse staff are highly trained and will package your items according to our precise and exact specifications. Your items are carefully inspected and securely secured prior to shipment. We ship to thousands of customers every day from all over the world. This is an indication of our dedication to being the largest online retailer worldwide. The warehouses and centers of distribution are in Europe, as well as the USA.
Note: Orders that include more than one item will be assigned a processing date in accordance with the item.
Prior to shipment, all purchased products will be thoroughly inspected. Most orders today are shipped in 48 hours. Expected delivery times are between 3 and 7 days.
Returns
The inventory is always changing, and is not completely managed by us because of the involvement of many different parties, such as the factory and our warehouse. The actual stock levels can fluctuate at any point. It is possible that you will not receive your purchase after it has been placed.
Our policy lasts for 30 days. If thirty days have passed from the date you purchased the item, we will not be able to offer you a return or exchange.
The item cannot be used, and it must be in its original condition. It must also still be in the original package.
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