Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Hawkeye, Kate Bishop with Lucky the Dog, Maya Lopez, Yelena Chase Bundle (1 Common & 1 Chase), Yelena |
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Fast Shipping and Professional Packaging
We provide a variety of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will package your items in accordance with our exact and exact specifications. Before shipment, all items will be thoroughly examined and securely secured. Every day, we deliver to thousands of clients in many countries. The fact that we are committed to becoming the biggest online retailer in the World is clear. There are distribution centers and warehouses across Europe and the USA.
Note: Orders that contain multiple items will have a distinct processing period for each item.
Prior to shipment, we examine the items ordered carefully before shipping. The majority of orders will be delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
Stock is dynamic. It's not completely managed by us since we are involved with multiple parties such as the factory and our storage. The levels of stock can change at any moment. Please understand it may happen that your order may be out of stock after the order has been placed.
The policy is 30 days. If you don't receive the product within the 30 days period, we're unable to offer the option of a refund or exchange.
Your item must be in the original packaging and in good condition. It must also not be used. It must also be returned in the original packaging.
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