Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL, and other leading global carriers, we can provide a range of shipping options. Our warehouse staff is expertly trained and will wrap your products according to our precise and exact specifications. Your goods will undergo a thorough examination and will be safely packaged prior to being sent out. Each day, we ship to thousands of customers in many countries. The fact that we're determined to become the largest online retailer in the World is obvious. Warehouses and distribution centers can be found in Europe as well as the USA.
Note that orders containing multiple items are processed according to the specific item.
Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders will be sent within 48 hours. The delivery time should be between 3-7 working days.
Returns
We are not able to control the inventory in our factory and warehouse. Actual stock levels may fluctuate at any point. It's possible that your order may be unable to fill once you've placed your order.
Our policy is valid for 30 days. If it's been more 30 days since you made your purchase We're sorry to say that we can't offer you a full exchange or refund.
To be eligible for a return, your product must be unopened and in the same state as you received it. The item should be returned in its original packaging.
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