Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your items according to our exact and precise specifications. Before they are shipped your items will be carefully inspected and secured. We ship to thousands of customers each day from multiple countries. The fact that we are determined to become the largest online retailer in the World is clear. Warehouses and distribution centres can be located in Europe and the USA.
Note that orders containing more than one item will be processed according to the specific item.
Prior to shipment, all purchased items will be thoroughly examined. The majority of orders are shipped within 48 hours. The delivery time should be between 3-7 working days.
Returns
Due to multiple entities such as the factory and the warehouse, we cannot fully manage stock. Stocks can be changed at any moment. It's possible that your order could be unable to fill after you place the order.
The policy is for 30 days. If it's been more 30 days since the date you purchased your item We're sorry to say that we can't offer you a complete exchange or refund.
For your item to be eligible for return, it must be unopened and in the same state as you received it in. It should also remain in the original packaging.
Related products
Funko Pop!
Funko Pop!
Funko Pop!
Funko Pop!
Funko Pop!
Batman White Knight Batman and Joker Pop! Vinyl Figure 2-Pack – SDCC 2021 Previews Exclusive Funko