Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we are able to offer a variety of shipping options. Our warehouse personnel is highly-skilled and will package your items according to our precise and precise specifications. Your goods will undergo a thorough examination and will be securely packaged before being sent out. We ship to thousands of customers daily across various countries. This shows that we're committed to being the largest retailer on the internet. The warehouses and centers for distribution are in Europe and the USA.
Note: Orders that contain more than one item are assigned a processing period in accordance with the item.
Prior to shipping We will examine thoroughly the items you've ordered. Today, the majority orders will be shipped within 48 hours. Expected delivery times are between 3-7 days.
Returns
The inventory is constantly changing and we cannot completely manage it because several parties are involved, including our warehouse and factory. Therefore, the actual inventory could alter at any time. Please understand it may happen that your order is out of stock when the order has been placed.
Our policy lasts 30 days. If thirty days have passed since you purchased your item, we cannot provide a refund or exchange.
To be eligible for a return, your item must be in good condition and in the same state as when you received it in. The item should be in its original packaging.
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