Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other carriers around the world allows us to offer a range of shipping services. Our warehouse personnel is highly-skilled and will pack your products according to our precise and precise specifications. Your items are carefully inspected and secured properly prior to shipping. Every day, we send thousands of packages to customers from all over the world. The fact that we are committed to becoming the biggest online retailer in the world is obvious. Warehouses and distribution centers are found in Europe as well as the USA.
It is important to note that orders with more than one item are processed according to the item.
Prior to shipment, we inspect the ordered items carefully before shipping. The majority of orders today are shipped in 48 hours. It is expected that delivery will take between 3 and 7 days.
Returns
We are not able to manage the stock in our factory and warehouse. So the actual stock may change at any time. Be aware that your order could become unfulfilled when you have placed the order.
Our policy is for 30 days. If it's been more than 30 days since you've bought the item and we're unable to offer you a full refund or exchange.
You are able to return a product if it is unused and is in the same state as the day you received it. It must also be in the original packaging.
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