Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are educated to pack your items exactly as per the specifications that we supply. Your items will undergo a thorough inspection and be securely secured prior to being shipped. We ship to thousands of customers each day from multiple countries. This is a sign of our determination to become the largest online retailer worldwide. Both Europe as well as the USA have distribution and warehouse centers.
Please note that orders with more than one item will be given a processing time according to the specific item.
Prior to shipping, our team will perform an exhaustive inspection of the items you purchased. Today, the majority orders will be shipped within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of several different parties, such as the factory and our warehouse. The actual stock can change at any moment. Please be aware it's possible your order may become unfulfilled when you have placed the order.
Our policy is valid for a period of 30 days. If it's been more 30 days since you purchased your item and we're unable to offer you a full refund or exchange.
You are able to return an item when it's unopened and is in the same condition when you first received it. It must also be in the original packaging.
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