Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will wrap your goods in accordance with our exact and accurate specifications. Your products will go through an extensive inspection and will be adequately secured before being delivered. We ship to thousands customers every day across multiple countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers for distribution are situated in Europe, as well as the USA.
Note: Orders with more than one item are assigned a processing period depending on the item.
Prior to shipment, all purchased items will be thoroughly examined. The majority of orders are delivered within 48 hrs. The delivery estimate is between 3 and 7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we are unable to effectively manage inventory. The actual inventory can fluctuate at any time. It's possible that you may not receive your order after it's been placed.
Our policy is valid for 30 days. If 30 days have passed after you bought your item, we will not be able to provide a refund or exchange.
To be considered eligible for return, it must be unopened and in the condition you received it. The item must be in the original packaging.
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