Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL and other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained to pack your goods exactly according to the specifications that we supply. Your goods will undergo a thorough examination and will be safely packaged prior to being sent out. Everyday we deliver hundreds of packages to our customers from all over the world. This is an indication of our dedication to being the largest online retailer worldwide. Warehouses and distribution centers can be located in Europe as well as the USA.
Orders with more than 1 item are assigned processing periods for each item.
Before shipment, all ordered products will be thoroughly inspected. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The stock is constantly changing. It's not entirely managed by us since we are involved with multiple parties such as the factory and our storage. The actual stock can fluctuate at any time. Please understand it may happen that your order will be out of stock when the order is placed.
Our policy is valid for 30 days. If you haven't received your product within 30 days, we're not able to issue either a return or exchange.
You are able to return a product if it is unused and in the same condition when you received it. It must also still remain in the original packaging.
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