Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse staff is highly skilled and will wrap your goods in accordance with our exact and precise specifications. Your goods are thoroughly checked and secured properly prior to shipping. We deliver to hundreds of thousands of customers each day across different countries. Our determination to be the largest online retailer around the globe is evident by this. We have distribution centers and warehouses in Europe and the USA.
Note: Orders with more than one item will be assigned a separate processing period for each item.
Prior to shipment, we check the item thoroughly. The majority of orders will be shipped within 48 hours. Expected delivery times are between 3-7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we cannot effectively manage inventory. Therefore, the actual inventory could alter at any time. It is possible that your order may be out of stock when the order has been placed.
Our policy is valid for 30 days. If it's been longer than 30 days since you purchased your item We're sorry to say that we can't offer you a complete exchange or refund.
In order for your item to be considered eligible for return, it must be unopened and in the same condition as when you received it. You must have the item in its original packaging.
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