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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other global carriers allows us to offer a range of shipping services. Our warehouse staff is highly trained and will pack the items according to our exact and precise specifications. Your items will undergo a thorough inspection and be securely secured prior to being delivered. Each day, we ship to thousands of customers in multiple countries. The fact that we're determined to become the largest online retailer in the world is clear. The warehouses and centers for distribution are located in Europe, as well as the USA.
Note: Orders with more than one product will be assigned a distinct processing time based on the individual product.
Before shipping, all ordered items will be thoroughly inspected. Most orders today are shipped in 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
The inventory is constantly changing and we cannot control it completely due to the fact that several parties are involved, which includes our factory and warehouse. The stock can change at any moment. It is possible that you will not receive your order once it's been placed.
The policy is for 30 days. If you haven't received your item within the 30 days period, we're not able to provide a refund or an exchange.
You can only return an item if it is unused and still in the same condition as the day you received it. The item must be in the original packaging.
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