Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL, and other top international carriers, we are able to offer a variety shipping options. Our warehouse staff are extremely skilled and will package your goods in accordance to our precise and exact specifications. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands clients each day across multiple countries. This shows our commitment to be the largest online retailer in the world. Warehouses and distribution centers can be located throughout Europe and the USA.
Note that orders containing more than one item are processed according to the specific item.
We will thoroughly inspect all items before sending. Most orders are now shipped within 48 hrs. The delivery time should be between 3 and 7 working days.
Returns
The stock is dynamic and we cannot completely manage it due to the fact that many parties are involved, which includes our warehouse and factory. Stocks are subject to change at any moment. Be aware that your order is out of stock when your order has been made.
The policy is 30 days. If you don't receive your product within the 30 days period, we are unable to offer a refund or an exchange.
In order to be eligible for a refund, your item must be in good condition and in the same state that you received it in. It should also be returned in its original packaging.
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