Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Jack #15, Mayor #807, Oogie Boogie #39, Sally #16, Zero #71 |
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Fast Shipping & Professional Packing
We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel are expertly trained and will wrap your items according to our exact and precise specifications. Your products will be subjected to an exhaustive examination before they will be properly packaged prior to being delivered. Everyday, we send to thousands of clients in multiple countries. This shows our commitment to be the largest online retailer in the world. We have distribution centers as well as warehouses in Europe as well as the USA.
Note: Orders that contain more than one product will be assigned a distinct processing time dependent on the particular item.
We will inspect each and every one of the products before they are shipped. The majority of orders are shipped within 48 hours. The delivery time will be between 3-7 working days.
Returns
The inventory is always changing, and not fully managed by us because of the involvement of many parties including the factory and our warehouse. The stock can change at any moment. Please be aware that it's possible for your order to be out of stock after you have made the order.
Our policy is valid for a period of 30 days. If 30 days have passed in the past since you purchased and we are unable to offer you a return or exchange.
To be eligible for a refund, your product must be unopened and in the same condition as you received it in. It must also be returned in its original packaging.
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