Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Because of our long-standing relationship with UPS FedEx DHL as well as other leading global carriers, we can offer a variety shipping options. Our warehouse staff is highly skilled and will wrap your goods in accordance with our exact and precise specifications. Your goods will go through a thorough inspection and be adequately secured before being shipped. We ship to thousands customers every day from all over the world. This demonstrates our dedication to become the biggest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centers.
Note that orders containing more than one item are processed according to the particular item.
Before shipping, we will inspect the ordered items thoroughly. Today, the majority of orders will be delivered within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we're unable to completely manage our stock. Therefore, the actual inventory could change at any time. It's possible that the stock may run out after your order has been processed.
Our policy is for 30 days. If you don't receive your product within 30 days, we are not able to issue a refund or an exchange.
Your item should be in its original packaging and in good condition. It must also not be used. The item must be returned in the original packaging.
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