Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Because of our long-standing relationship with UPS FedEx DHL and other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we provide. Your products will be subjected to an exhaustive examination before they will be safely packaged prior to being shipped. Everyday, we send to thousands of customers in different countries. This shows that we're committed to be the largest online retailer in the world. These warehouses are in Europe in the same way as they are in USA.
Please note that orders with more than one item will be subject to a processing period that is based to the item.
Prior to shipping, we will conduct a thorough inspection of the items you've ordered. Currently, most orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
We are not able to manage the stock at our warehouse and factory. The stock levels may fluctuate at any given time. It is possible that you will not receive your order once it's been placed.
Our policy lasts 30 days. If you haven't received your item within 30 days, we are not able to issue either a return or exchange.
The item you purchase must be in its original packaging and not be used. It must also be in the original packaging.
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