Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We have a range of shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse personnel will pack all goods to our exacting requirements. Your items will go through an extensive inspection and be properly packaged prior to being delivered. We ship to thousands customers every day across multiple countries. This is a sign of our dedication to being the largest online retailer globally. Warehouses and distribution centers can be found in Europe and the USA.
Note: Orders that contain more than one item are assigned a processing period depending on the item.
Prior to shipment the items, our staff will carry out an extensive inspection of the products you ordered. The majority of orders are shipped within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we cannot completely manage our stock. The actual inventory can fluctuate at any time. Please be aware that it is possible that your order will run out of stock even after you have placed the order.
The period of time is 30 days. However, if the 30 days have elapsed after you bought your product, we are unable to provide a refund or exchange.
Your item must be in its original packaging and in good condition. It must also not be used. It should also be in the original packaging.
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