Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Full Set Bundle of 5, Homerzilla, Skeleton Marge, Snail Lisa, Twin Bart, Witch Maggie |
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Prompt shipping and expert packing
Because of our long-standing relationship with UPS FedEx DHL as well as other major global carriers, we can provide a range of shipping options. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Your items will go through an exhaustive examination before they will be securely packaged before being sent out. We deliver to thousands of customers every day in a variety of countries. This is an indication of our commitment to be the largest online retailer globally. The warehouses and centers for distribution are situated in Europe, as well as the USA.
Note that orders containing multiple items are processed according to the specific item.
Before shipping, we will examine the items ordered carefully before shipping. Today, the majority orders will be delivered within 48 hours. Expected delivery times are between 3 and 7 days.
Returns
Stock is dynamic. It's not entirely managed by us, since we have multiple organizations, such as the factory and the storage. The actual stock can fluctuate at any time. Be aware that it is possible that your order could run out of stock even after you have made the order.
Our policy is for 30 days. We are unable to exchange or refund your order after 30 days since the purchase.
Your item should be in its original packaging and not be used. The item should be in its original packaging.
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