Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We provide a variety of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are extremely skilled and will package your items according to our precise and precise specifications. Before they are shipped your items will be thoroughly inspected and secured. Every day, we send thousands of packages to customers from all over the world. This is a testament to our commitment to be the largest online retailer globally. The distribution centers and warehouses distribution are situated in Europe and the USA.
Orders that contain more than 1 item are given processing time according to each item.
Prior to shipping, we examine the items ordered thoroughly. The majority of orders are delivered within 48 hours. The delivery time should be between 3-7 working days.
Returns
The stock market is always changing. It's not entirely managed by us, since we are involved with multiple organizations, such as the factory and our storage. The actual inventory can change at any moment. It's possible that the inventory could run out once your order has been processed.
Our policy lasts for thirty days. If it's been longer than 30 days since you bought the item, we unfortunately can't give you a complete refund or exchange.
You are able to return a product in the event that it is not used and still in the same condition as the day you received it. The item should be in the original packaging.
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