Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Delivery and professional packaging
We provide a variety of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will package your items in accordance with our exact and exact specifications. Prior to shipping, your goods will be carefully inspected and secured. We ship to thousands of customers every day from all over the world. This shows that we're committed to be the largest retailer online in the world. The warehouses and centers for distribution are located in Europe, as well as the USA.
It is important to note that orders with multiple items are given a processing time according to the specific item.
Before shipment, all ordered products will be thoroughly inspected. Most orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
Stock is dynamic, and is not completely managed by us because of the involvement of several parties including the factory and our warehouse. The stock can change at any time. It is possible that your order will be out of stock once the order is placed.
Our policy lasts for 30 days. If it's been longer than 30 days since you purchased your item, we unfortunately can't give you a full exchange or refund.
You are able to return an item if it is unused and still in the same state as when you first received it. The item should be in the original packaging.
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